Return and Refund Policy

Last Updated: October 11, 2026

This Return and Refund Policy applies to all digital educational products and subscription plans offered through the ZELVANTACADEMY website, operated by QUENVORA LLC.

1. Digital Products

ZELVANTACADEMY exclusively offers digital educational products designed to help customers improve their English language skills. Depending on the subscription plan purchased, these products may include grammar guides, vocabulary resources, worksheets, exercises, and other digital learning materials.

No physical products are sold or shipped. Physical returns are therefore not applicable.

2. Subscription Payments

Subscriptions are billed monthly at the price displayed during checkout and automatically renew each month until canceled.

By completing a subscription purchase, customers authorize recurring payments according to the terms presented before purchase.

3. Refund Policy

Subscription payments are generally non-refundable once the applicable billing period has started and access to the digital service has been provided, except where a refund is required by applicable law or approved under this policy.

We do not ordinarily provide refunds for:

• Unused portions of an active subscription period.
• Failure to use available educational materials.
• Changes in personal circumstances or learning preferences.
• Failure to cancel before a scheduled renewal.
• Payments for a billing period that has started, where the purchased service has been made available and no legal right to a refund applies.

Canceling a subscription does not automatically refund a payment that has already been processed.

Nothing in this policy excludes or restricts mandatory consumer rights.

4. Duplicate Payments and Billing Errors

If a customer believes they have been charged more than once for the same transaction, charged an incorrect amount, or charged after a cancellation was successfully completed, they should contact our support team.

We will investigate the issue and arrange an appropriate correction or refund if a duplicate payment or billing error is confirmed.

5. Digital Access Issues

If a customer cannot access purchased digital materials or the service does not operate as agreed, they should contact our support team.

We will make reasonable efforts to investigate and resolve the issue. If we fail to provide the purchased digital service, any applicable remedy, including a refund where appropriate, will be handled in accordance with applicable law.

6. Subscription Cancellation

Customers may cancel their subscriptions at any time through the available subscription management options or by contacting customer support.

Once cancellation takes effect, future automatic renewals will stop. Access will generally remain available until the end of the current paid billing period.

Cancellation does not automatically entitle the customer to a refund for the current billing period.

7. Statutory Consumer Rights

Customers may have legal rights concerning refunds, withdrawal periods, digital content, and digital services depending on their country of residence.

Where applicable law grants a right to withdraw, cancel, receive a refund, or obtain another remedy, those rights remain unaffected by this policy.

8. How to Request a Refund

To request a refund or report a billing issue, contact us using the customer support details published on our website.

Please include your name, purchase email address, order number if available, transaction date, and a description of the issue.

We will review your request and respond within a reasonable timeframe.

9. Contact Information

Brand Name: ZELVANTACADEMY

Legal Business Name: QUENVORA LLC

Business Address: 5830 E 2ND ST STE 7000, 38600 CASPER, WY 82609, USA

Customer Support Email: Contact@zelvantacademy.com

For refund requests, billing questions, or subscription cancellations, please contact us using the details above.